Pizza Hut Park Stadium Security
NCAA Division I FCS Championship Game on Jan. 7, 2011
Automated Teller Machines
Pizza Hut Park has five Automated Teller Machines (ATMs). Inside the stadium there are ATMs located on the North, East and West concourses as well as one inside the Stadium Club. Additionally there is one located outside of the South gate. There is also an ATM located in the soccer complex at the Dr Pepper Victory Center.
The Main Box Office is located on the North side of the stadium at Pizza Hut Park. Box Office hours are Monday through Friday from 9 a.m. to 5 p.m. or six hours prior to the event.
Will Call is located on the North side of the stadium at the main Box Office. You must provide your own picture ID when picking up Will Call tickets.
The Box Office accepts Visa, MasterCard, American Express, Discover and cash.
Camera / Video Equipment
Cameras and hand-held video cameras are permitted in the stadium provided they do not obstruct the view of other spectators or interfere with traffic in stadium walkways. No images captured during the NCAA Division I Football Championship Game may be used for commercial purposes without the written consent of the NCAA. Persons who violate this policy may be liable for intellectual property infringement. Guests may contact Pizza Hut Park in advance of an event to find out the specific policy for that event by calling (214) 705-6700 or e-mailing customerservice@FCDallas.com.
Guests are prohibited from wearing any clothing displaying profane or offensive material. Guests wearing prohibited clothing may be denied entry into the facility until the profane or offensive material is no longer visible. Guests found within the facility wearing clothing displaying items that can be construed as profane, or offensive, will be asked to provide a solution where the items will no longer be displayed. If no solution can be found or the solution does not meet the satisfaction of management, the guest may be ejected from the facility.
Code of Conduct
All Pizza Hut Park guests are expected to maintain reasonable and appropriate behavior at all times. Any behavior defying the code of conduct, as determined by facility management can result in ejection and possible arrest. Guests who are ejected from the facility will not receive a refund for their ticket(s) or be compensated in any way. Inappropriate behavior includes, but is not limited to:
- Standing on chairs/seats
- Entering a seating area without the correct ticket
- Drunk and/or disorderly conduct
- Fighting or challenging others to fight
- Interference with the event or participants of the event in any way
- Throwing, tossing or discharging any object within the facility
- Kicking or throwing balls or other hard objects
- Using profanity and/or other offensive, racial, obscene, or abusive gestures or language toward or in reference to student-athletes, coaches, referees, fans, performers or staff members
- Disturbing other guests' enjoyment of the event
- Violating Pizza Hut Park rules, regulations or policies
- Violating any local, state or federal laws
Note: Streamers/confetti may be thrown in times of celebration of your team's success. Streamers or confetti thrown at student-athletes, coaches, referees or any event staff is considered prohibited behavior.
Pizza Hut Park management and the NCAA reserve the right to deny entry of any guest displaying inappropriate behavior, as determined by facility/event management. For event-specific policies, please contact Customer Service at (214) 705-6700 or customerservice@FCDallas.com.
See "Prohibited Items."
Pizza Hut Park has 10 permanent concession stands and plenty of portable concession kiosks throughout the stadium. Concession stands offer a wide assortment of specialty foods such as, pizza, chicken wings, barbeque, and Mexican food. There are also plenty of your fan favorites like hot dogs, nachos, popcorn, and soda. You may use cash and/or credit cards at the fixed concessions locations and cash only at the portable locations. Hours of operation for concession sales within Pizza Hut Park will vary depending on the schedule of events.
Credit cards are accepted throughout Pizza Hut Park. Credit cards may be used at the box office, merchandise stands and most concession stands. Accepted cards include: Visa, MasterCard, American Express and Discover.
Diaper Changing Stations
Diaper changing stations are located in all men's, women's and family restrooms.
Pizza Hut Park and the NCAA are committed to providing every guest with comfortable and enjoyable experience at its facility. Pizza Hut Park meets all ADA requirements. Please contact us ahead of time if you need any special accommodations. All ADA seats are located at the top of the seating bowl (Sections 105-132, Row 31).
Drinking fountains are located throughout the main concourse and suite levels of the stadium.
Attending an event at Pizza Hut Park should be an enjoyable and safe experience for all. It is our goal to avoid ejections or arrests. However, it is of primary importance that each guest is able to enjoy a quality experience while in attendance. Therefore, a code of conduct will be enforced that emphasizes good sportsmanship and generally accepted standards of behavior. Suite holders are responsible for the actions of their guests and are subject to cancellation of tickets. See "Code of Conduct".
Guests with disabilities, or temporary conditions, that prevent them from using stairwells and need access to the field must enter through the East gate and notify a Pizza Hut Park employee. This employee will make arrangements to use the Eastside elevator. This elevator is not for public use and may only be used by request and escort only. If entering through any other gate, please go to Guest Services for this request, located on the Northeast corner of the stadium, next to First Aid.
In the unlikely event that an emergency situation would require the stadium to be evacuated, instructions will be relayed via the public address system. If such circumstances arise, please remain calm, use common sense and follow any instructions as they are announced. In the event that the PA system is unavailable, please proceed toward the nearest Pizza Hut Park employee for further instruction.
Family Restrooms are private restrooms available only for families. These facilities also contain changing tables for use by families with small children. There are eight family restrooms on the main concourse level located behind Sections 102, 113, 120, 124, 132, and the North East concourse. For your additional convenience all public restroom facilities also have diaper-changing stations.
Field Access Policy
Stadium guests are not permitted access to the playing field at any time unless they have the appropriate credentials or tickets. Anyone entering the field without proper credentials before, during or after the game is subject to removal from the stadium and arrest.
Any guests involved in physical or verbal altercations are subject to ejection and arrest. See "Code of Conduct".
If you require medical assistance within the stadium, please contact the nearest Pizza Hut Park employee or proceed to the First Aid station located in the Northeast building next to the FCDallasGear.com team shop.
Food and Beverage
The following items may not be brought into the facility:
- Glass or plastic bottles of any kind
- Outside food or beverages of any kind
- Aluminum cans/metal cans of any kind
Guests may dispose of or return to their vehicles any unauthorized items prior to entering into the facility. Items will not be stored, secured or kept for return by Pizza Hut Park.
For special dietary needs, infant needs, and medical concerns, please contact Customer Service. Please contact Customer Service at (214) 705-6700 or customerservice@FCDallas.com for specific event policies.
Guest Services is located on the Northeast concourse of the stadium. Services offered at Guest Services include:
- Guest/General information assistance
- Lost and Found
- Resolution of ticket issues
- Guest feedback forms
- Stroller check-in
- Ticket relocations
In addition, Guest Service staff is located throughout the facility to provide information and assistance.
Handicap Seating and Parking Policy
For the NCAA Division I Football Championship game, handicap seating is available at the top Row 31 of Sections: 105-132. Please see "Elevator" section for specific instructions for access. Handicap parking spaces are available in each parking lot on a first come, first served basis. Pizza Hut Park meets all ADA requirements.
All guests at the NCAA Division I Football Championship game are expected to drink responsibly and ensure they have a safe and responsible means of transportation before leaving the facility. Any guest who is intoxicated/impaired entering Pizza Hut Park will be denied entry to the facility. Any guests found intoxicated / impaired within Pizza Hut Park and causing a disturbance, determined by management will be asked to leave the facility without refund and may be subject to further consequences, such as arrest.
Lost and Found
There are two Lost and Found collection points at Pizza Hut Park. In the stadium, if you find an item that is not yours, please take it to Guest Services. The Guest Services center is located in the Northeast building next to the FCDallasGear.com Team Shop.
The Security office window is also available for lost and found items, which is located at the Northeast corner of the stadium across from section 133. If you find/lose an item within the Soccer Park Complex, those items are collected in the concession stand located at Dr Pepper Victory Center in the center of the Soccer Park.
After an event, guests wishing to inquire about the possibility of retrieving a lost item after an event should either call (214) 705-6700 or email customerservice@FCDallas.com. Guests wanting to claim a found item must be ready to positively identify their item.
Lost and found items will be logged and kept by Customer Service for 14 calendar days. Unclaimed items will be donated to charity after this holding period.
Customer Service suggests that a parent/guardian place a ticket stub inside each child's pocket or sock to assist Pizza Hut Park staff in locating a child's group in the event of separation. Separated children and parents should contact the nearest Pizza Hut Park employee or go to Guest Services located in the Northeast building by the FCDallasGear.com Team Shop that will be open from gate opening to thirty minutes after event end time.
Marketing / Sponsorship / Pamphlets
No unapproved marketing will be allowed on Pizza Hut Park property. This includes but is not limited to:
- Unauthorized distribution of literature, business cards, flyers, handouts of any kind, pamphlets, other written forms, etc.
- Placing of any unapproved material on car windshields
- Chanting or shouting words associated with commercial advertising
- Wearing clothing in a manner intended to advertise
- Possessing banners, flags, signs, or posters displaying words or pictures associated with commercial advertising
- Product sampling of any kind
All cases are subject to review and decision by facility/event management. Guests found to be marketing may be subject to ejection and removal from Pizza Hut Park.
Guests found passing out literature or any written forms of unauthorized marketing will be asked to collect all pieces of marketing handed out and dispose of them in the trash. If necessary, the guest or marketing company is subject to being billed by Pizza Hut Park for any additional clean-up costs.
Guest / companies repeatedly found marketing on property might be cited with trespassing.
Service animals (i.e. guide dogs) are the only pets allowed into Pizza Hut Park and Pizza Hut Park complex.
Press / Media Entrance
The Press/Media entrance is located on the West side of the stadium. Access is restricted to credentialed press and media only. Approved media may pick up their credentials at the NCAA Media Hotel, the Comfort Inn & Suites, adjacent to Pizza Hut Park. The Media Entrance opens up three hours prior to kickoff on game day, at which time they may enter the stadium.
Profanity / Offensive Language and Gestures
See "Code of Conduct".
The NCAA and Pizza Hut Park, in conjunction with Frisco law enforcement officials, are dedicated to providing a safe and secure environment in which to enjoy the NCAA Division I Football Championship Game. Police officers are stationed near each entrance gate and all persons entering the stadium are subject to search and questioning. Full cooperation with the authorities is appreciated and will help speed the progression of the lines.
Items not permitted into the facility:
- Weapons of any kind (e.g., knives (including pocket knives), pepper spray, stun-guns, slingshots, concealed weapons, firearms etc.)
- Fireworks of any kind (including smoke bombs and flares)
- No glass or plastic bottles, cans, coolers, containers, outside food or beverages of any kind
- Bags larger than 12" x 12" x 12"
- Air horns, whistles, seat cushions with backs
- Illegal drugs or chemicals
- Laser pointers
- Inflated Balls
- Animals (except service animals)
- Un-approved pamphlets, handouts, advertisements, etc.
- Skateboards, roller blades, roller skates, roller shoes, etc.
Anyone with an item that does not pass security measures will be asked to either take the item back to their vehicle or dispose of it before entering Pizza Hut Park. Purses, backpacks, fanny packs, diaper bags or any other bags may be brought into the stadium, but will be searched at the bag inspection area. Please be aware that prohibited items, policies and security parameters may be modified from event to event as security levels change. Please contact Customer Service at (214) 705-6700 or customerservice@FCDallas.com for stadium policies during special events.
Pizza Hut Park is the first Green-Friendly sports venue in Texas. Please recycle your empty plastic bottles or cups in any of the "Kick in to Win" recycling bins located throughout the facility.
All restrooms throughout Pizza Hut Park are wheelchair accessible. The following is a list of areas where restrooms are located:
- Men, Women and Family restrooms are inside Dr. Pink field, or located at the Dr. Pepper Victory Plaza
Main Concourse Level:
- Women -- Behind Sections 101, 111, 113, 119, 123, 130, and 133 (North East Concourse)
- Men -- Behind Sections 102, 111, 114, 120, 124, 131, 133 (North East Concourse)
- Family -- Behind Sections 102, 113, 120, 124, 132 (North East Concourse)
- Women -- Adjacent to Suite Level access stairs
- Men -- Adjacent to Suite Level access stairs
- Women -- Across from Suite 15
- Men -- Across from Suite 16
- Seat Numbering System
The sections are numbered from the Northwest corner of the stadium (section 100) and increases in a counter-clockwise direction (ends with section 133).
Viewed from the field, seats are numbered from right to left and rows are numbered from the bottom beginning with 1. There are some exceptions with the South corners of the stadium in Sections 113 and 121 rows in these sections start at 8. There are 30 rows in most sections. Seats in Sections 112-121 are bench seats with backs. All other seats are stadium style seats with cup holders.
Smoking is not permitted anywhere within Pizza Hut Park.
Strollers are permitted for younger children. As a safety measure, we ask that you check the stroller at Guest Services located in the Northeast building next to the FCDallasGear.com Team Shop that will be open from gate opening to thirty minutes after event end time.
Throwing Objects / Projectiles
Throwing objects within the facility or onto the field is strictly prohibited. Guest found throwing any object within the facility will be ejected and subject to arrest. See "Code of Conduct".
Umbrellas may not be brought into the stadium due to obstruction to other fans and safety concerns. In the event of inclement weather, guests are encouraged to bring appropriate apparel such as raincoats, pullovers or ponchos. See "Prohibited Items" for more information.
Pizza Hut Park contains seats for wheelchairs as well as seats for companions. Wheelchair accommodations are available within each price category and wheelchair access is provided to specially designated restrooms, ticket windows, and concession stands. All wheelchair seating is at the top of each section. For all ADA patrons that have purchased tickets on the floor for concerts at Pizza Hut Park, please see "Elevator" section for detailed instructions.
For questions or concerns regarding these policies please see Guest Services located at the Northeast building or you can contact a Pizza Hut Park representative at (214) 705-6700.